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CUSTOMER FAQ

Q: Are you a factory or trading company?
A: we have many years of raincoats producing with  the support of our own factory.



Q: Can you do OEM?

A: Yes, we can do OEM products according to customers' requirements.



Q: How can I get the sample?

A: We are honored to offer you sample. New clients are expected to pay for the courier.So tell us your express account for freight collect. Or we can send you the sample by Ali express with FedEx,UPS,DHL,TNT etc to save your cost after you pay the freight.



Q: How does your factory do quality control?

A: Quality is priority!
We always attach great importance to quality controlling from the beginning to the end.
1). Skillful workers care every details in handing the producing and packing processes;
2).Quality Control Department is especially responsible for quality checking in each process.



Q: When is your best delivery time?

A: It's about 45 days after receipt of 30% advance payment.

Delivery time also depends on quantity of client's order.



Q: Why buy products from Fujie?

1.Professional.

Hangzhou Fujie Outdoor Products Inc.specializes in designing,manufactoring and trading a wide range of outdoor products with 20 years of industrial experience.


2.Quality Control.
We have 5-10 QC.They are stationed permanently in the factory until shipment.

We ensure your satisfaction with the quality of products.

3.Our Services

a.Customer response within 24 hours.

b.Large orders with sufficient inventory.
c.Best delivery time.